Unverified community reports. Claims on this site are allegations by users. Not legal advice. We moderate but do not investigate.About our data →
About this site

What Kravictims is — and what it isn't.

Kravictims is an independent, community-maintained record of incident reports involving custodial cryptocurrency exchanges. This page sets out who we are, why we name the companies people report, and how to reach us to respond or request a correction.

Independent and not affiliated. Kravictims is not affiliated with, authorised by, sponsored by, or endorsed by Kraken, Payward Ltd, or any other exchange or company named on this site. We have no commercial relationship with any of them. All company names and trademarks are the property of their respective owners and are used here only to identify the businesses that reports concern.
Why we name companies

Naming, not branding.

We name exchanges for one reason: to identify which business a report is about. Using a company's name to refer to that company — in consumer information, criticism, and reporting — is ordinary and lawful. We do not use any exchange's logo, colours, or styling, and we never suggest a report comes from, or is endorsed by, the company named. Naming an exchange in a report is a user's attestation about their own experience, not a finding of fact by us.

Unverified by default

What “unverified” means here.

Every report is the reporter's own account. We moderate submissions for spam and obvious abuse only — we do not investigate claims, verify facts, or adjudicate disputes. Reports are published in anonymised form and clearly marked unverified. Nothing on this site is a finding that any company did anything wrong. See our verification & data policy for the detail on moderation and what we remove.

Right of reply. If your company is named on this site and you wish to respond, you are welcome to. Send a response to kraken-victims@proton.me and we will publish it, or link to your official statement, alongside the relevant material. We believe a named party should always have the chance to put its side.
Corrections & takedown

If something is wrong, tell us.

We want this record to be accurate. If you believe something here is factually incorrect, out of date, identifies a private individual, or otherwise should not be published, contact kraken-victims@proton.me. We review correction and removal requests promptly and in good faith, and will amend or take down material where the concern is well-founded. Legal and data-protection requests can be sent to the same address.

Your privacy

We never publish submitters' email addresses or personal contact details. Class-action interest registrations are held privately and shared only, in aggregate or with consent, with qualified legal counsel. Reporters can post anonymously.

No advice, no recovery

Nothing here is legal or financial advice. We do not recover funds and never charge. Anyone contacting you claiming to recover funds “through Kravictims” — or asking for an upfront fee — is not us, and is almost certainly a scam.

Contact. General enquiries, responses, corrections, and legal notices: kraken-victims@proton.me. See also our verification & data policy and the resource library of official complaint channels.